The content of this and any other site related to Virgin Media (content being images, text, sound and video files, programs and scripts) is copyright © Virgin Media. All rights are expressly reserved.
The content of this website can be accessed, printed and downloaded in an unaltered form (unaltered including being stretched, compressed, coloured or altered in any way so as to distort content from its original proportions or format) with copyright acknowledged, on a temporary basis for personal study which is not for a direct or indirect commercial use and any non-commercial use.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from Virgin Media, without the prior written consent of Virgin Media.
By using Virgin Media sites or services, you agree that you may not use any part of such service for any illegal purpose.
You warrant that you have taken all reasonable precautions to ensure that any data you submit to this website is true and accurate and free from viruses or anything else which may have a contaminating or destructive effect on any part of this website or any other technology owned / operated by Virgin Media.
We will endeavour to allow uninterrupted access to this website, but access to the website may be suspended, restricted or terminated at any time.
We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on this website from time to time.
We assume no responsibility for the content or services of any other websites to or from which this website has links.
Virgin Media is a company registered in England and Wales.
Company Number: XXXXXXX
VAT Number: XXX XXXX XX
We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, information on ordering with us and assurances about credit and debit details.
This privacy information was last updated on October 2016. Virgin Media is registered under the Data Protection Act. We are committed to protecting the information we collect from you, which we use to enhance your experience of using our services and to provide you with the services you request from us. Please note that we do not hold or retain any financial information concerning your registrations.
We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site.
When you buy services from us we record your details: we record your name and address, your email and your telephone number.
We need these details so we can
We do not share your information with any other third parties.
We do not store your financial details. This includes personal card details or other financial information.
We do require that wherever possible this information is kept accurate and up to date. Should you require the removal of information or alteration please email us on the details at the bottom of this page.
We generally contact our clients either by email or telephone or letter. We observe the rules governing unsolicited communications by the TPS FPS and other bodies that regulate the way in which we can contact you. You can choose the way in which we contact you.
Should you wish to contact us then please use the details at the bottom of this page.
All your details are stored in our secured server which cannot be accessed save by authorised personnel permitted to have access to this data. All data is backed up daily to our remote secure server offsite.
In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
Once payment has been received you will be sent details within 24 hours. If you do not receive this information please check your email's spam folder and ensure that it is set up to receive emails from us.
This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Virgin Media website.
Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Virgin Media does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.
Any contract will be communicated in English.
We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Virgin Media disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
Virgin Media shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
Virgin Media shall not be liable to any person for any loss or damage which might arise as a result of cancellation or postponement of any service or product.
Virgin Media shall not be liable to any person for any loss or damage which might arise as a result of the customer's use of their own computer equipment.
Certain (hypertext) links in this site may lead to other websites, which are not under the control of Virgin Media. When you activate any of these you will leave the Virgin Media website and Virgin Media has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Virgin Media.
We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.
Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.
The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Virgin Media, or any of their employees or agents.
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Virgin Media reserves the right to alter these terms and conditions at any time without prior notification by posting new terms and conditions on this website.
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Virgin Media for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
All designs, text, graphics and their selection and arrangement on this website are the copyright of Virgin Media or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Virgin Media prior written consent is strictly prohibited. All printed material is the property of Virgin Media and cannot be reproduced without our specific written permission.
We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.
Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.
Subject to further validation checks we may choose to make to restrict the number of items available for sale to any individual customer. All orders are subject to availability.
We accept payment by most major credit or debit cards. Payment will be debited from your account before supply is made.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may submit your orders to Retail Decisions who securely review orders on behalf of Virgin Media to eliminate fraud and safeguard our customers transactions. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Virgin Media has taken great care to ensure prices are accurate. Prices are subject to change at any time without notification. All prices exclude VAT where appropriate.
Should you have any complaints about our service please let us try to resolve them.
If you have any questions about our service or other policies contained in this document or indeed about anything then simply ring us or email us.